Better Contractors Bureau
Contractors Bureau, LTD is a non-profit consumer protection agency,
founded in October 1974. Its purpose is to "Protect & Inform" the
consumer and "Upgrade" the image of the industry and "ELIMINATE" the
unscrupulous contractors operating in our area. We are sorry to hear
that you are currently having a problem with a contractor. Listed below
are the B.C.B. procedures for filing a complaint:
1.) COMPLAINTS cost
- $10.00 processing fee
Complaints are accepted about workmanship on home building & remodeling
projects and in suspected cases of senior citizens being taken advantage
of. An attempt is made to settle the complaint amicably through the
B.C.B. mediation process. Upon receipt of the complaint, the B.C.B. will
review its contents and send a copy to the company in question, along
with a request for a written response within the thirty- (30) day
period. When the company responds in writing, the B.C.B. will then send
you a copy of the response. If a company does
NOT respond within the thirty- (30) day period, all
paperwork is then forwarded to the Attorney General's Office.
mediation fail, B.C.B. also offers formal arbitration through the Center
for Dispute Settlement You can call the office for a brochure that
explains about this service or call the Center for Dispute Settlement at
If you wish to have an
inspection to verify the work contracted for you to document your
complaint, simply fill out the complaint form accordingly and also
indicate that you request an inspection. Please send the complaint form
along with your check for both the processing fee and the
inspection fee as listed below. You may also request only an inspection
if you wish.
Upon receipt of your complaint and request for
an inspection, the B.C.B. will have an inspector call you to set an
appointment. A written report will be mailed to you shortly after the
job is inspected. The complaint itself will go through our normal filing
The cost of an
inspection in Monroe County is $150.00. For Wayne, Ontario,
Livingston, Genesee, or Orleans County, the cost is $200.00.
Should The Inspector Have To Appear In Court, there Is A Fee Of
$150.00 per day.
The B.C.B. is a non-profit organization and
derives funding through member dues, the
annual Home Fair Expo, and occasional grants. Thank
you letters we receive from customers that
have been helped would be appreciated
All complaints must be signed at the bottom of the
Complaints must be typed or neatly printed.
We cannot process a complaint that has already gone
through Small Claims Court, or in the hands of an
attorney and is entering legal channels.
Please send a copy of both sides of your contract if
possible. Do not send
Keep complaints brief but informative.
Be sure to indicate what will satisfy your
complaint. This is very
Inspection fees differ. Call 338-3600 to
verify the fee if you are unsure.
Any disputes or questions regarding sales tax can be
answered by calling:
1-800-225-5829 ext 5.
If after going through the complaint and/or
inspection process and the company is still
uncooperative, we suggest the consumer contact
Center for Dispute Settlement at (585) 546-5110,
Small Claims Court at (585) 428-2444, or your
Fill out the complaint form, sign and return with
your check or money order for processing expenses,
in the amount of $10.00 plus the proper inspection
fees for your county from the above list.
Make checks payable to: Better Contractors
All Complaints are to be mailed to: Better
Contractors Bureau, 1151 Titus Ave., Rochester, NY
While most complaints are concluded within days,
others may take several weeks or sometimes months.
If you have any questions regarding this
information, please call our office
BCB Complaint Form has been saved in a .PDF
format and requires a copy of Acrobat Reader for
viewing and printing. The majority of computers
already have a copy of Acrobat Reader installed. If
you do not presently have a copy of Acrobat Reader
installed you may
a free copy at the Adobe website.
BCB COMPLAINT INSTRUCTIONS
BCB COMPLAINT FORM
The BCB Complaint Form
will open in a new window. When you have completed
your printing, close the window and you will return
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( Note: The BCB will not enter a dispute which
has already entered
legal channels or any complaint filed with any
other organization! )