The Better Contractors Bureau, LTD is a non-profit consumer protection agency, founded in October 1974. Its purpose is to "Protect & Inform" the consumer and "Upgrade" the image of the industry and "ELIMINATE" the unscrupulous contractors operating in our area. We are sorry to hear that you are currently having a problem with a contractor. Listed below are the B.C.B. procedures for filing a complaint:
1.) COMPLAINTS cost - $15.00 processing fee
Complaints are accepted about workmanship on home building & remodeling projects and in suspected cases of senior citizens being taken advantage of. An attempt is made to settle the complaint amicably through the B.C.B. mediation process. Upon receipt of the complaint, the B.C.B. will review its contents and send a copy to the company in question, along with a request for a written response within the thirty- (30) day period. When the company responds in writing, the B.C.B. will then send you a copy of the response. If a company does NOT respond within the thirty- (30) day period, all paperwork is then forwarded to the Attorney General's Office.
Should in-house mediation fail, B.C.B. also offers formal arbitration through the Center for Dispute Settlement You can call the office for a brochure that explains about this service or call the Center for Dispute Settlement at 546-5110.
If you wish to have an inspection to verify the work contracted for you to document your complaint, simply fill out the complaint form accordingly and also indicate that you request an inspection. Please send the complaint form along with your check for both the processing fee and the inspection fee as listed below. You may also request only an inspection if you wish.
Upon receipt of your complaint and request for an inspection, the B.C.B. will have an inspector call you to set an appointment. A written report will be mailed to you shortly after the job is inspected. The complaint itself will go through our normal filing procedure above.
The cost of an inspection in Monroe County is $200.00. For Wayne, Ontario, Livingston, Genesee, or Orleans County, the cost is $250.00.
Should The Inspector Have To Appear In Court, there Is A Fee Of $200.00 per day.